Consultant, Order Fulfillment - Internship 12 months

We are looking for an Order Fulfillment Intern to join our team in Cluj-Napoca (hybrid). 

*1 year internship, full-time (8h / Hybrid) 

What you will be doing: 

• Collaborate closely with our dealers and/or customers as well as a wide variety of internal teams (material management, scheduling, factories, logistics, marketing) to ensure on time & complete delivery of our products according to customer needs.
• Handle the entire life cycle of an order, production scheduling & order amendments, project delivery planning, logistics, export.
• Gain early visibility on our customers’ projects to anticipate risk factors that would prevent a good execution and collaborate with relevant internal & external parties to mitigate them.
• Track business important metrics and translate them into valuable insights to drive and promote excellence in our day-to-day activity.
• Keep a critical eye regarding the processes and raise the issues faced, as well as help identify & implement solutions.

Who you are:

• A passionate & curious self starter that is eager to learn & grow in a dynamic field like Operations;
• Any work experience, especially in order management, logistics & exports in manufacturing environments would be a major plus;
• A good problem solver who can keep commitments and is able to organize properly around tasks at hand; Excel skills would a plus;
• A good communicator who could effectively provide timely support to our customers.
• A positive and active teammate with analytical capabilities that is able to speak up around issues encountered;
• Flexible to work in different business areas and / or types of customers (dealers, direct customers, B2C or partners);
• A very good English speaker, second language French or German required. 

What to expect:

In the first 2 months:

Get familiarized with our strategy, company mission and values.

Follow the dedicated training plan to help you gain process and product knowledge, to set you up for success.

Connect with your key customers and colleagues (local and remote).

Have process areas or specific tasks assigned to you and gain confidence in working independently at the end of the 2nd month.

In 3-6 months:

Start gaining knowledge on how the customers or processes assigned to you operate.

Meet face to face or virtually with your key internal partners across Europe to understand how we operate our manufacturing, distribution and innovation facilities.

Gain more system knowledge and understand our processes at a deeper level.

In 6-12 months:

Build trust with the customers in your assigned markets or processes assigned to you. 

Continue to expand your network an impact across the organization.

Contribute to team success through continuous improvement initiatives.

Benefits

At Steelcase, we care about our employees and we want to recognize their effort through a significant package of benefits which includes fixed and flexible benefits (18.590 RON gross per employee/year).

Flexible benefits budget that can be spent on any of the following options:

• Reimbursement of your outside country vacation up to 6000 RON/year and vacation vouchers for Internal tourism
• Trainings and accreditation in accordance with your job description
• Reimbursement for public transportation or fuel
• Work from Home financial support (160 RON/month)
• Meal tickets
• Private pension
• Gift vouchers for special events according to the legislation: Christmas, Easter, 8th March, 1st of June
• Culture vouchers (for bookshops, theaters, cinemas, festivals, concerts etc.)
• Sports discounts for gyms, spa & relax, sport equipment and articles... and others.

Fixed benefits:

• 25-30 days of annual leave (depending on your seniority)
• Healthcare Subscription at Regina Maria: Expert Complete package
• Private Life Insurance, with coverage for temporary work incapacity and critical illness up to 90000 RON
• Private Health Insurance with coverage for hospitalization and surgery costs up to 8000 RON/year
• Financial support for special life events
• Work anniversary and birthday kits
• Learning & Development opportunities via Udemy, EdX, internal trainings etc.
• Office perks: fruits & goodies in the office & well-being initiatives
• A hybrid model of work and flexible program.

Why People Choose to Work with Us:   

At Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities.  

Who We Are: